Comments, Suggestions & Complaints

We are happy to accept and consider comments and suggestions from our patients.  Please present your views in writing and pass to Reception staff or place in the Suggestion Box in the foyer, or speak to our Practice Manager.

COMPLAINTS PROCEDURE
We always try to offer the best service possible, but there may be times when you feel this has not happened.

If you are dissatisfied with any aspect of our service, you may wish to follow our complaints procedure.  This will allow us to look into and address any issues that you have identified.

If you wish to make a complaint you can either, speak to the to the Practice Manager on the phone or in person, or you write to the Manager.  Full details will be taken and the issue thoroughly investigated.

(The procedure does not deal with questions of legal liability or compensation.)

Complaints will be acknowledged within three working days and investigations carried out as swiftly as possible.  We will try to address your concerns, provide you with an explanation and discuss any actions that may need to be taken.

Here is our complaints procedure:

Page Hall Medical Centre Complaints Procedure